Fix Code 39 - fixcode39
last updated on: 31/05/16 03:16AM
   Best Instructions General Troubleshooting Guide for eTech [25/05/16 10:27AM]   
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Manual Resolutions

General Troubleshooting Guide for eTech

The following information is intended to help locate the resolution for errors encountered when you try
to access the eTech Web site or when you are unable
to log on to the eTech Web site. The information in this article is not listed in any specific order. Make sure you have the installation instructions (eTech.pdf).

Installation instructions
Make sure that you followed the instructions provided and that the installation completed successfully. You should have downloaded the instructions from PartnerSource.
Also, verify that the user account used to install the applications was either the administrator or is a member of the administrator group for the computer.

Microsoft Data Access Components (MDAC)
Verify the version of MDAC installed on the machine. If you are using MDAC 2.6, make sure you updated to MDAC 2.6 service pack 2 Refresh. The installation instructions contain information on the .dll files needed to verify MDAC installation and version.

Operating System
For Windows XP Professional, make sure you have updated to service pack 1.
For Windows 2000 Server, make sure you have updated to service pack 2 or later.
For Windows NT 4.0 Server, make sure you have updated to service pack 6a.

Database Software
For SQL Server 7.0, make sure you have updated to service pack 2 or later.
For SQL Server 2000, make sure you have updated to service pack 1 or later.

Internet Explorer
Make sure you are using Internet Explorer 6.0 and that it is updated to service pack 1. If you are not using this version, remove eTech. Upgrade to the specified version and service pack of Internet Explorer. Then re-install eTech.

Passconvert.dll
Register the passconvert.dll file in the eTech installation folder.
Make sure the IUSR account has permission to use the file.

To register a .dll file on Windows XP Professional:
1.
Open Windows Explorer.
(Start >> Programs >> Accessories >> Windows Explorer)
2.
Locate the .dll file.
3.
Double-click the file.
4.
Browse to the ...WindowsSystem32 folder.
5.
Select Regsvr32.exe.
6.
Click Open.
7.
Click OK.
A message will display that the file registered successfully.

To register a .dll file on Windows 2000 Server:
1.
Open Windows Explorer.
(Start >> Programs >> Accessories >> Windows Explorer)
2.
Locate the .dll file.
3.
Double-click the file.
4.
Browse to the ...WindowsSystem32 folder.
5.
Select Regsvr32.exe.
6.
Click Open.
7.
Click OK.
A message will display that the file registered successfully.

To register a .dll file on Windows NT 4.0 Server:
1.
Open Windows Explorer.
(Start >> Programs >> Accessories >> Windows Explorer)
2.
Locate the .dll file.
3.
Hold down the Shift key and right-click the file name.
4.
Select Open with...
5.
Browse to the ...WindowsSystem32 folder.
6.
Select Regsvr32.exe.
7.
Click Open.
8.
Click OK.
A message will display that the file registered successfully.

Other .dlls
Register the following files found in the ...WindowsSystem32 folder.
asycflit.dll*
msvbvm60.dll
comcat.dll
crypto.dll*
msbind.dll
oleaut32.dll
mscomctl.ocx
msstdfmt.dll
vb6stkit.dll*

Files marked with an asterisk (*) cannot be manually registered.

Also verify that the following files exist in the ...WINDOWSSystem32 folder.
msado21.tlb
stdole.tlb
stdole2.tlb
msdatsrc.tlb

Also register the following files found in the ...Program FilesCommon FilesDesigner folder.
msderun.dll
mswcrun.dll

Database
Verify that the SVC07500 and SVC07550 tables exist and have records in them.

Internet Information Services (IIS)
Verify the accessibility of the IUSR account for use with eTech.

To verify the anonymous access and authentication control:
  • Click Start, click Settings, click Control Panel, and then click Computer Management.
  • Locate and expand the Services and Applications branch.
  • Expand Internet Information Services.
  • Expand the Default Website folder.
  • Right-click
    the Webservice folder and then click Properties.
  • Click the Directory Security tab and then click Edit under "Anonymous access and authentication control."

  • Make sure Anonymous access is marked and click Edit.

  • Make sure that the IUSR account for the computer (IUSR_computername) displays as the User name.

  • If it does not display, click Browse to add it.

  • Leave the password blank and mark "Allow IIS to control password" option.

  • Click OK until all properties windows are closed.
  • Make sure that the following services have started:
    IIS Admin Service
    World Wide Web Publishing Service

    This article was TechKnowledge Document ID:
    29721

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